Cancellation Policy

If circumstances force you to cancel the tour the cancellation must be intimated to us in writing.

PLEASE NOTE
Any package where Indigo, Goair, Spicejet, Thai Lion, Malaysia Airlines, Malindo, Singapore Airlines, Scoot , or Air Asia is involved the ticket amount is totally non-refundable and Date Change (postponement or preponement) is also not allowed

In all other cases cancellation charge will be as per the booking condition of the tour and we shall be constrained to levy the following cancellation charges per person.

• If cancellation is made any time not less than 11 days prior to departure, 15,000/- per person shall be deducted.
• If cancellation is made 10 to 05 days prior to departure, 50% of tour cost shall be deducted.
• If cancellation is made 05 to 01 days prior to departure, 90% of tour cost shall be deducted
• In case passenger is no show at the time of departure, 100% of tour cost shall be deducted.
• Cancellation charges for Air Asia or any other LCC Ticket booking shall apply as per Airlines Cancellation Rules. It will be extra than the above cancellation charges.
• Cancellation charges for Star Cruise booking shall apply as per Star Cruises Cancellation Rules. It will be extra than the above cancellation charges.
• Once booking is confirmed during Super Peak period (Christmas and New Year Period between 22nd December and 05th January) Cancellation fee of 75% of Tour Cost will be charged for all booking cancelled within 45 days of travel.
• We cannot be held responsible for any “Refusal of Visa / Refusal of On arrival of Visa / Delay in issuance of Visa” and applicable cancellation charges shall apply accordingly.

Cancellation policy applicable for booking done as Guarantee Booking

This is to inform you, prior to confirm your bookings which need guarantee booking that our normal cancellation policy mentioned immediately here above will not be applicable for your booking.
Your booking is having travel tour components which need guarantee booking, which means no cancellation will be allowed once booking is made for you. Therefore general cancellation policy mentioned above will be superseded by the following cancellation policy:
If cancellation is made any time once the booking is confirmed irrespective of number of days prior to departure, 100% of tour cost shall be deducted

Terms and Conditions

• As of now we are not holding any service, it will be subject to availability.
• Choice of hotel is not available in group tour, mentioned or similar hotel will be provided kindly check hotel rating and other details on respective website.
• SIC means Seat-in-Coach basis. Coach will cover 4 to 5 hotels.
• Luggage allowed: - One hand baggage and Maximum 20 kg's of baggage is allowed. Carriage of Extra Baggage or LCD TV will be at clients own arrangements or at an extra cost, which will be advised by the local tour Operator.
• Budget Package and Bella Express Pattaya Hotel is not suggested for Couples or Families.
• Above mentioned package is a promotional package which is available only for limited seats which cannot be hold and subject to availability of seats on mentioned departure dates.
• Above tour prices are subject to change in the event of increase in hotel room rates levy by the hotel especially during peak season / holiday surcharge and major events/ fairs and convention.
• Equivalent (*) means the hotels with per night room tariff differential in the range of ten-fifteen dollars
• Package Cost includes (Ground handling charges) Dollar segment, which will be taken out of your BTQ (Basic Travel Quota)
• Room type (Double or twin is subject to availability and sole discretion of the hotel)
• Above package is subject to change without prior notice.
• Hotel Check in time is 2 PM to 4 PM.
• Triple occupancy is not allowed in Romeo Palace hotel in Pattaya. In Case Romeo Palace hotel in Pattaya is confirmed in your Package. Then you need to Pay Rs.4000 Extra & you will get one single room for 3rd passenger.
• Budget hotel with no star category will be booked;
• BREAKFAST: Fixed breakfast as per hotel discretion;
• All dinners will be Indian and will be served at Indian restaurant.
• Meals are preset and a choice of menu is not available.
• Schedule advised by Local Representative will be final and you have to strictly adhere the timings.
• TRANSFERS: Standard bus transport;
• The tour cost does not include any Travel Insurance Premium, but we strongly recommend Travel Insurance.
• No tour guide/Escort accompanies our groups from India to aboard back to India.
• Tour is in group & one may have to wait intermittently for transfers especially for pick-up and dropping as transfers services are used for other group tourists too (2 to 3 Hr);
• Scheduling & re-scheduling may be done on circumstance prevailing at the time tour operations in best interest of tour group at the discretion group coordinator (Destination Management Company);
• Hotels and services quoted are subject to the final Confirmation from Hotels and Suppliers, Else similar property (Hotels) will be used. Kindly be advised above rates are as of date and subject to change without prior notice. All our packages are subject to RBI / GOI Rules and Regulation.
• Baggage Allowance -Generally one suitcase not exceeding 20 Kgs of Weight and 62 Inches of Linear Dimension (L+B+H) is allowed as check in Baggage. One bag of not more than 07 Kgs and 42 Inches of Linear Dimension (L+B+H) is allowed as Handbag/ Cabin Bag in Economy Class. Please reconfirm with your airline before traveling as its subject to vary with different airline.
• All Tour packages offered by Supervalue Holidays are governed by the terms and conditions and undertakings in the package tour – service agreement along with the booking form, which are incorporated herein by reference.
• The time schedule fixed by the local tour operator should be strictly adhered to. For any inconvenience, loss or consequence suffered due to tourist’s failure to keep the local tour operators timings, the tourist alone would be responsible.
• Please also note that unlike in the case of individual tailor made tour packages; you might have to adjust timings for the sake of general member of your tour group. Hotels mentioned now are only proposed at the moment. The hotel named in the service voucher shall be final.
• This intimation supersede all previous offers by Supervalue Holidays and any verbal communication or offer made earlier by any of our representatives.